Return & Refund Policy

At Dilan Atelier, customer satisfaction is important to us.

Due to the nature of food products, opened or used products cannot be returned or exchanged.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To request a return or replacement, please contact us at:

E-mail: dilanmarketistanbul@gmail.com

Phone: +90 537 743 02 59

If your request is approved, your refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.