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Shipping Policy

Effective Date: June 2026

Thank you for shopping with Dilan Atelier.

We are committed to preparing and delivering your orders with care, quality, and efficiency.

Order Processing

All orders are prepared within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

Dilan Atelier currently ships both within Türkiye and internationally.

Delivery availability may vary depending on the destination country and local shipping regulations.

Estimated Delivery Times

Estimated delivery times are:

Türkiye: 1–5 business days
International Orders: 5–15 business days

Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, public holidays, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, package weight, and applicable shipping rates.

From time to time, Dilan Atelier may offer free shipping promotions. Such promotions are subject to specific terms and may change without prior notice.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Customs & Import Duties

For international orders, customs duties, import taxes, or additional fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Dilan Atelier is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work closely with the shipping carrier to resolve the issue.